Product Issues, Returns, Exchanges
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Should you need to return a product due to order cancellation or for any other reason not covered by our warranty, we reserve the right to carry out a 100% inspection of the product before accepting the return. All returns of this nature are subject to a 25% restocking fee. Customers are responsible for return shipping. Unwanted returns will not be accepted 30 days after the shipping date of the original product. APG Exhibits will not accept the return of a used product, a custom made product, or inkjet graphics.
Shipping Issue and Damage
APG Exhibits is not held responsible for errors made by it's shipping carriers, including but not limited to: FedEx, UPS, Freight companies, etc...The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of receipt as carriers will not settle damage claims after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container or product. Carriers reserve the right to inspect damages prior to settling a claim. Upon authorization to return the damaged product, all returns must be made to APG Exhibits within 2 weeks of delivery.
Cancellation of custom manufactured or imprinted products may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, proofing artwork, labor, materials and custom imprinting.