You are here: Home > Help > FAQ

Frequently Asked Questions

How long does it take to get my trade show display?

The turnaround time can be determined by clicking the "Date Needed" option on every product page.
This will allow you to choose the first available delivery date (Date you receive in your hands) based on order and art the day you place your order. Rush services are available and can be requested on every product page. Please fill out that form and we will get back to you right away. We understand that often times tight deadlines are beyond your control, and we'll do everything within our power to make it happen.

Do you offer trade show displays that are not on your website?

Absolutely. Call or email us about what you're looking for. Our team of experts will help you get what you are looking for. From custom banners to completely custom trade show exhibits, APG has all of your needs covered. And if by chance we can't get what you're looking for we will refer you to someone who can.

How do I clean the graphics on my display?

Fabric graphics can be dry cleaned or washed at 40 degrees water temp or colder (low mechanical action is required). Click here for a complete fabric care instructions PDF.

Do you offer custom trade show displays and exhibits?

Yes, we can customize anything! Let us know what you want, so we can determine prices and turnaround times. For a completely custom made trade show exhibit, we'll send you a customer questionnaire to diagnose your needs and requirements. Then, we will produce a complete CAD drawing of our proposed solution for your review.

Where do your trade show display products ship from?

We have manufactures all over the country. We try and send your orders from the closest location to save you on shipping costs.

Where do I find artwork templates for the products I've ordered?

These are on the website under the Assembly and Templates tab. If they are not available, email us and we will send you what you need. When you submit your art we will review it for adherence to our templates/guidelines and provide a proof for approval if there are no issues, or a description and screen shots showing any potential problem areas. At this stage, you can correct any errors or make any necessary changes to the initial art you submitted. We will provide one additional round of art submission and review free of charge (with proofs if no issues) to account for any changes you want/need to make. Further art submissions or proofs will institute a $35 administrative fee.

Do you offer graphic design services for your trade show displays and exhibits?

We do. Design assistance is $75.00/hr. for normal turn around times and $125/hr for rush design. We also offer pre-designed banner designs artwork on our website. Click here to see our designs, which start at just $99.00.

Can I speak with someone about ordering a trade show booth?

Customers can always call APG during business hours to speak with a professional about trade show booths. All emails are answered in a timely manner as well, usually within hours.

Can I order your trade show display products over the phone?

Yes. We are happy to help you over the phone, however, online orders are preferred to ensure your order is accurately documented. A production team member will help you place your order over the phone.

Who can I speak to for help with design questions?

We have graphic designers available during office hours. To contact a designer, you can call or email with any questions. If you decide you would like design assistance, we will give you an estimate on how long your specific job will take.

Do you sell replacement graphics for my current stand?

We can produce new graphics and install them into your current hardware. Email or call for details. New stands for current graphics can be switched as well.

What about Order Cancellations?

• Orders must be cancelled before any production work is done.This includes artwork proofing.
• Any order placed on this website must be cancelled with 3 business days, in order to receive a full refund.
• Should any production work on your project been started a minimum of a $50 production fee will be applied. Rush orders have a $100 min cancellation fee.
• If artwork has been submitted or an artwork proof or art issues email was provided, the min cancellation fee of $50 will apply and $35.00 for each art submission.
• Once either hardware has shipped out and/or artwork proofs have been approved there are no cancelations.
• Graphic Design time is non-refundable even with an order cancellation. Any time that has been spent designing your exhibit or display with not be refunded. Plus the $50 production/admin fee also applies.
• APG Exhibits also reserves the right to cancel any order based on a customer interaction(s) of any of the following; uses very rude language in writing or over the phone, bullying behavior, cusses or swear verbally or in writing.

Do you ship to Canada?

Of course! For any orders shipping to Canada you will just need to supply your FedEx or UPS account number. Contact your Order Coordinator for additional information.

Do your products come with warranties?

Yes! The majority of our products come with a lifetime hardware warranty against manufacturing defects. The remainder of our products also have warranties, just with shorter time frames ranging from 5 years down to 90 days. Each product detail page will list that particular product's warranty. Graphics typically have a one year warranty against production defects (graphic fading, finishing errors, etc.) for indoor graphics, and 6 months for outdoor graphics, however there are exceptions. Please contact your APG Order Coordinator for more info.

What if I have a change to my order's details, such as delivery address or due date?

Not a problem, please just call or email your order coordinator to have the change made. We make every effort to accommodate mid-order changes, but please note that some changes will result in additional rush/freight charges. Also, due to the extra administrative time necessary to make such adjustments, changes to essential order details (due date/shipping address/etc.) will result in a $35 processing fee.